A lot of our items are made to order and most are customizable. All prices are before customization, you will need to contact us if you want something custom. There will be no refunds on any custom work. No two items are alike since it is all handmade with materials that can have many differences. We are timely folk though, so you won't be waiting long for your stuff. If you want to contact us with questions before you purchase items, you are more than welcome.